Return Policy
RETURN POLICY
Return Policy — MegeToolStore UK
At MegeToolStore UK, we want you to shop with confidence. That's why we offer a 30-day return policy from the date you receive your order.
Returns
To be eligible for a return, your item must be in the same condition that you received it:
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Unused and unworn
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With all original tags attached
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In its original packaging
You will also need your order confirmation or proof of purchase.
To start a return, please contact us at:
Once your request has been approved, we will provide you with the return instructions and return address.
Please note: Returns sent without first contacting us will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, contact us immediately at:
We will assess the issue promptly and provide an appropriate solution as quickly as possible.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
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Sale or clearance items
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Gift cards
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Custom-made or personalised products
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Personal care or hygiene products
If you're unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
The fastest way to receive a replacement product or a different size is to return the original item. Once your return has been approved, simply place a new order for the item you would like.
30-Day Return Guarantee
We offer a 30-day return period, allowing you to return eligible products within 30 days of delivery. Items must be returned unused, in their original condition, with all original packaging and accessories included.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received your refund, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, our customer support team is here to help.
MegeToolStore UK